> ## Documentation Index
> Fetch the complete documentation index at: https://docs.2501.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Welcome

> AIOps with 2501 - an autonomous agent platform for IT operations

2501 is an AIOps platform. You point it at the machines you operate, give it a few rules about how your environment works, and it handles incoming tickets autonomously - investigating, fixing, and reporting back in the ticket your team already lives in.

## How it fits together

> [card] [Command Center](https://docs.2501.ai/0.19/understand/command-center.md)
>
> Web UI for everything: hosts, agents, rules, knowledge, tasks, and analytics.

> [card] [Engine](https://docs.2501.ai/0.19/understand/engine-agents.md)
>
> The backend that spawns agents, orchestrates them, and drives tool execution.

> [card] [Agents](https://docs.2501.ai/0.19/core-concepts/agents.md)
>
> LLM-powered operators bound to a host and a specialty. They run the work.

> [card] [Gateways](https://docs.2501.ai/0.19/core-concepts/gateways.md)
>
> Bridges between your ticketing system (ServiceNow) and the agent fleet.

## A typical flow

1. A ticket arrives in your ITSM.
2. The gateway reads it, picks the right host and agent, and creates a job.
3. The agent runs commands on the target host, observes results, and adapts.
4. The gateway posts the outcome back to the ticket.

For the full lifecycle, see [Agentic Flow](https://docs.2501.ai/0.19/understand/agentic-flow.md).

## What to read next

> [card] [Quickstart](https://docs.2501.ai/0.19/getting-started/quickstart.md)
>
> Install, deploy, and run a first agent in under 15 minutes.

> [card] [Concepts](https://docs.2501.ai/0.19/core-concepts/agents.md)
>
> Agents, hosts, tasks, jobs, tickets, gateways.

> [card] [Prompting Guide](https://docs.2501.ai/0.19/prompting/talking-to-agents.md)
>
> How to write tasks, specialties, rules, and gateway prompts that work.

> [card] [Best Practices](https://docs.2501.ai/0.19/best-practices/scoping-agents.md)
>
> Scoping, knowledge, dynamic context, testing - patterns that scale.

## Driving 2501 as code

Your hosts, agents and the configuration around them are reachable over a versioned HTTP API - the same endpoints Command Center's own screens are built on. Generate an API key and script against your inventory from a pipeline, a CMDB sync, or a one-off shell script.

> [card] [API Overview](https://docs.2501.ai/0.19/api/overview.md)
>
> Authentication, organizations, pagination, and errors.

> [card] [API Keys](https://docs.2501.ai/0.19/configure/api-keys.md)
>
> Generate a scoped key, and revoke it when you are done.


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