> ## Documentation Index
> Fetch the complete documentation index at: https://docs.2501.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Welcome

> AIOps with 2501 — an autonomous agent platform for IT operations

2501 is an AIOps platform. You point it at the machines you operate, give it a few rules about how your environment works, and it handles incoming tickets autonomously — investigating, fixing, and reporting back in the ticket your team already lives in.

## How it fits together

<CardGroup cols={2}>
  <Card title="Command Center" icon="window-maximize" href="/0.7/understand/command-center">
    Web UI for everything: hosts, agents, rules, knowledge, tasks, and analytics.
  </Card>

  <Card title="Engine" icon="microchip" href="/0.7/understand/engine-agents">
    The backend that spawns agents, orchestrates them, and drives tool execution.
  </Card>

  <Card title="Agents" icon="robot" href="/0.7/core-concepts/agents">
    LLM-powered operators bound to a host and a specialty. They run the work.
  </Card>

  <Card title="Gateways" icon="network-wired" href="/0.7/core-concepts/gateways">
    Bridges between your ticketing system (ServiceNow) and the agent fleet.
  </Card>
</CardGroup>

## A typical flow

1. A ticket lands in your ITSM.
2. The gateway reads it, picks the right host and agent, and creates a job.
3. The agent runs commands on the target host, observes results, and adapts.
4. The gateway posts the outcome back to the ticket.

For the full lifecycle, see [Agentic Flow](/0.7/understand/agentic-flow).

## What to read next

<CardGroup cols={2}>
  <Card title="Quickstart" icon="play" href="/0.7/getting-started/quickstart">
    Install, deploy, and run a first agent in under 15 minutes.
  </Card>

  <Card title="Concepts" icon="diagram-project" href="/0.7/core-concepts/agents">
    Agents, hosts, tasks, jobs, tickets, gateways.
  </Card>

  <Card title="Prompting Guide" icon="message-pen" href="/0.7/prompting/talking-to-agents">
    How to write tasks, specialties, rules, and gateway prompts that work.
  </Card>

  <Card title="Best Practices" icon="lightbulb" href="/0.7/best-practices/scoping-agents">
    Scoping, knowledge, dynamic context, testing — patterns that scale.
  </Card>
</CardGroup>