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GET
Get a ticket

Authorizations

Authorization
string
header
required

An API key minted in Command Center (Settings -> API Keys), sent as Authorization: Bearer 2501_ak_.... A Command Center session cookie is also accepted.

Path Parameters

id
string
required

Response

The ticket

id
string
required
Example:

"tck_4e8a2c1b-..."

org_id
string
required
gateway_id
string
required

The gateway that brought the ticket in

external_id
string
required

The ticket's id in the source system

number
string | null
required
Example:

"INC0010042"

status
enum<string>
required
Available options:
pending,
processed,
duplicate,
failed,
skipped
Example:

"processed"

type
enum<string>
required
Available options:
incident,
change_request
Example:

"incident"

origin
enum<string>
required

gateway for a real ticket, benchmark for one a benchmark run opened

Available options:
gateway,
benchmark
Example:

"gateway"

ingestion_source
enum<string> | null
required

How the ticket reached 2501

Available options:
webhook,
pull,
api,
null
description
string
required
is_duplicate
boolean
required
original_ticket_id
string | null
required

The ticket this one duplicates; null unless is_duplicate

duplicate_type
string | null
required
duplicate_reason
string | null
required
target_hosts
string[]
required
source_url
string | null
required
external_created_at
string<date-time> | null
required
Example:

"2026-08-26T10:00:26.380Z"

created_at
string<date-time>
required
Example:

"2026-08-26T10:00:26.380Z"

updated_at
string<date-time>
required
Example:

"2026-08-26T10:00:26.380Z"