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Organizations provide logical separation of infrastructure within your 2501 account. They enable multi-tenancy, allowing you to partition resources, agents, and operations based on your operational structure.

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What is an Organization?

An organization is a scoping boundary that groups related infrastructure and operations. All operational resources are associated with an organization, providing isolation and access control within your account.

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Organization Structure

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Scoped Resources

The following resources are always scoped to a specific organization:
  • Agents: Each agent belongs to one organization
  • Hosts: Target systems are registered within organizations
  • Tasks: Execution history tied to organization context
  • Jobs: Scheduled or batch tasks
  • Gateways: Ticket routing integrations

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Shared Resources

These resources can be scoped to a specific organization or made available across all organizations: When shared resources are organization-scoped, only agents and operations within that organization can use them. When unscoped, they’re available to all organizations in your account.
Users with the User role have read-only access to shared resources that are not scoped to a specific organization. Only administrators can create or modify tenant-wide shared resources.

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Creating Organizations

Organizations can be created from Command Center → Settings → Organizations. Click New Organization, enter a name, and save. Previously this required the CLI or direct database access. The CLI path is still available via 2501 infra. See Users & Organizations for the full setup workflow.